Microsoft Teams Phone

Microsoft Teams Phone is a cloud-based telephony solution, fully integrated with your existing Teams environment. It enables users to make, receive and transfer calls right from Microsoft Teams, leveraging the same interface you already use for chats, meetings and collaboration.

Key features include:

• Seamless calling from desktop, web, or mobile devices
• Direct dial-in and dial-out capability worldwide
• Integrated voicemail and call history
• Call forwarding, transferring, and simultaneous ringing
• Group calling and shared lines
• Advanced call management, including auto-attendant and call queues
• Secure, enterprise-grade reliability and compliance

• Unified Communication Platform: Bring your calls, messages, meetings, and collaboration tools into a single app.
• AI-powered and Machine-learning Capabilities: AI and machine learning remove distractions, clearing the way for more natural conversations, and stronger connections.
• Flexibility: Make and receive calls from anywhere, on any device—no need to be tied to your desk phone.
• Cost Savings: Reduce hardware costs and streamline telephony management.
• Improved Productivity: Work more efficiently with integrated calling features and workflows.
• Scalability: Easily add or remove users as our teams grow and our needs change.
• Security and Compliance: Benefit from Microsoft’s robust security and compliance standards.

The rollout of Microsoft Teams Phone will take place in phases over the next several months. Here’s what to expect:

• Organization-wide Deployment: Following the pilot, all employees will be transitioned to Teams Phone in a scheduled manner.
• Training Sessions: Training and resources will be provided to ensure a smooth transition.

• Watch for emails and updates from IT regarding your migration date.
• Test your Teams Phone setup once enabled and report any issues to our IT Helpdesk.
• Provide feedback to help us continually improve this new service.

All employees currently using the existing phone system (Cisco IP Desk Phone) will be migrated to Microsoft Teams Phone. Additional users can be added upon request as needed.

A new Teams Phone number will be assigned to users. Your old Cisco IP Phone number will be auto-forwarded to your new Teams Phone number for a period of 12 months. 

Once you get access to Teams Phone, we recommend you begin advertising your new Teams Phone number in your email signature etc. 

You can use Teams Phone on your desktop, laptop, smartphone or tablet. USB headsets are also compatible.

Once enabled, you’ll see a "Calls" tab within your Teams app. You can dial directly, search for contacts, answer incoming calls, and access voicemail from this tab.

Absolutely. Teams Phone allows you to make and receive external calls, like a traditional phone system—just with more flexibility.

Voicemail is fully integrated with Microsoft Teams. You’ll receive notifications for new messages and can listen to voicemails from your app or via email (with transcription, where available).

Yes. Teams Phone uses Microsoft’s secure cloud infrastructure, with encryption and compliance built in to protect your communication.

Old Cisco IP desk phones will be phased out and collected by IT.

OIT will provide quick-start guides and video tutorials. Hands-on support will be available throughout the rollout.

The IT Helpdesk is your primary resource for any questions, technical issues or feedback regarding Teams Phone.

Please use the following Microsoft resources to learn more, including How-To guides, quick start etc.

• Get started with Microsoft Teams phones - Microsoft Support
• Overview of Teams calls - Microsoft Support
• First things to know about calls in Microsoft Teams - Microsoft Support
• Use the dial pad to make a call in Microsoft Teams - Microsoft Support
• Answer a call in Microsoft Teams - Microsoft Support

• Test your audio devices (headset, microphone, speakers) before your first call.
• Update your Teams app to the latest version.
• Familiarize yourself with the new "Calls" tab and features.
• Bookmark or save the training resources for quick reference.
• Contact IT promptly with any issues or concerns.