Information Technology plays a pivotal role in Mercy’s success, but Gregory Sam regularly goes above and beyond his mandate when helping staff members navigate their technology issues.
Unfailingly polite, calm and reassuring, Greg took time to check-in with campus staff in the first days of the fall semester, to ensure that computers, passwords, log-ins were functioning as needed.
For his unflappable nature and commitment to staff technology needs, Greg personifies Service Excellence.